Shipping and Returns
FREE UK DELIVERY OVER £50
Orders placed after 1.00pm are dispatched the next working day.
Tracked standard delivery on all orders
Express Delivery service.
UK STANDARD £5.00
DPD Tracked Delivery (3-5 working days)
FREE UK EXPRESS DELIVERY OVER £70
UK EXPRESS DELIVERY £7.00
DPD Tracked (signature required)
UK orders placed before 1pm Monday – Thursday delivered next working day.
Northern Ireland and Channel Islands 2 - 3 working days.
This service is not available during our sales or UK Bank holidays.
EUROPEAN £30-50DPD Tracked Economy (signature required) (3-7 working days)
NORTH AMERICA - CANADA & US £35-55
DPD Tracked (signature required) (7-14 working days)
** Does not include customs duty, local taxes & handling charges
How do I return or exchange an item from my ST. EVAL order?
If the goods supplied are damaged or are not what you ordered, St Eval Candle Company can return, replace or exchange them as long as you notify the Company of the problem by 4pm on the day after delivery. All original transit packaging and damaged items must be kept until the claim has been reported and appropriate action decided. Any box that arrives damaged can be signed for as such and retained (remember to report by 4pm the next day) or alternatively the goods can be refused and subsequently returned to us.
If goods are not received within 7 working days from the order/ invoice date please notify the Company.
Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email or phone to: firstname.lastname@example.org or 01841 540870 and it should be made clear if replacements or a refund are required.
Once these conditions have been met St Eval Candle Company's obligation will be to issue replacement goods for non-deliveries and damaged goods. Refunds are at the discretion of the Company.
How long will my return take to process?
We are usually pretty quick to process your returns but please do bear in mind that there may be delays after very busy periods like sales. We aim to process your returns within 1 week but it may take up to 2 weeks.