FAQs

What are your candles made from?

We create our own unique blends of wax and fragrance to ensure a consistent aroma, superior burn quality and beautiful appearance.

Our waxes are a combination of mineral and vegetable waxes.  We blend these together to achieve a mix that gives superior performance, stability and reliability, and a fabulous scent throw.

The wax used is of a 'food grade' quality (not that we we suggest eating it!), like the wax found on cheese, and does not contain any animal products.

For more information, please visit 'Making Candles'.

Are your candles tested on animals?

Our candles are not tested on animals and the wax does not contain any animal products. Our hand care range uses natural plant extracts and is also cruelty free.

How long will my order take to reach me?

Our standard UK delivery takes 3-5 working days to reach you from despatch. International orders can take 7-14 working days to arrive so please make sure you place your order allowing plenty of time.

There is a problem with my order.  What should I do?

As we are only human, sometimes mistakes do happen. If you have received your order and there is something not quite right, please let us know right away so we can rectify it for you. You can call our friendly Customer Service team on 01841 540 850.

I've made a mistake on my order.  Can I make an amendment?

Please check your confirmation as soon as you have placed your order and send through any changes to info@stevalcandlecompany.com as soon as you can. We cannot guarantee the changes will be made but we’ll do our very best. We cannot process any changes or cancellations to orders during our sale period.

How do I exchange or return an item from my St Eval order?

If the goods supplied are damaged or are not what you ordered, St Eval Candle Company can return, replace or exchange them as long as you notify the Company of the problem by 4pm on the day after delivery. All original transit packaging and damaged items must be kept until the claim has been reported and appropriate action decided. Any box that arrives damaged can be signed for as such and retained (remember to report by 4pm the next day) or alternatively the goods can be refused and subsequently returned to us.

If goods are not received within 7 working days from the order/ invoice date please notify the Company.

Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email or phone to: info@stevalcandlecompany.co.uk or 01841 540870 and it should be made clear if replacements or a refund are required.

Once these conditions have been met St Eval Candle Company's obligation will be to issue replacement goods for non-deliveries and damaged goods. Refunds are at the discretion of the Company.

How long will my return take to process?

We are usually pretty quick to process your returns but please do bear in mind that there may be delays after very busy periods like sales. We aim to process your returns within 1 week but it may take up to 2 weeks.

The item I want is showing as out of stock.  Do you have any left?

We restock regularly and make all of our candles onsite however, there are occasionally items out of stock.  Please bear with us and check back at a later date.  Alternatively, you can either call our customer services team on 01841 540 850 or email info@stevalcandlecompany.co.uk and we may be able to let you know when your item will be available.

When is the next ST. EVAL SALE?

We know everyone loves a bargain and we do run sales from time-to-time.  The best way to keep informed is to make sure you are signed up to our newsletter and keep a keen eye on our FacebookTwitter and Instagram pages. 

How can I ensure candle safety?

Our candles come with a safety label.  This is to ensure our customers are well informed on the correct and sensible use of our products.  In addition to standard safety guidelines, please see Candle Safety for good advice on using candles.