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Terms & conditions | St Eval Candle Company

Terms & conditions

The purchase of products from this web site is governed by these terms and conditions. By submitting an order you agree to our company’s terms and conditions, which are based upon current main online shopping regulations. Please read them carefully as they contain important information. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

Products
All goods are subject to availability and we will endeavor to inform the customer of any items that are unavailable as soon as possible. Products may vary slightly in colour from the described item, as each one is individually hand made.

Liability
St Eval Candle Company will not be liable in respect of customer or third party recipient failure to comply with product safety instructions resulting in willful damage to/or loss of whether direct or consequential to personal property.

Breakage Claims, Incorrect Orders and Goods Not Received
If the goods supplied are damaged or are not what you ordered St Eval Candle Company shall have no liability to you unless you notify the Company of the problem by 4pm on the day after delivery. All original transit packaging and damaged items must be kept until the claim has been reported and appropriate action decided. Any box that arrives damaged can be signed for as such and retained (remember to report by 4pm the next day) or alternatively the goods can be refused and subsequently returned to us.

If goods are not received within 7 working days from the order/ invoice date please notify the Company.

Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email or phone to: info@stevalcandlecompany.co.uk or 01841 540870 and it should be made clear if replacements or a refund are required. Once these conditions have been met St Eval Candle Company's obligation will be to issue replacement goods for non-deliveries and damaged goods. Refunds are at the discretion of the Company.

Back Orders
While we endeavor to maintain good stock levels of the items in this website, we regret that we cannot always guarantee to have everything in stock. We reserve the right not to send out small back orders if it is uneconomical for us to do so.

Payments
We accept online payments from Visa, MasterCard, Maestro, Switch and Solo. Cheque orders will not be processed until payment has been cleared. All prices are inclusive of VAT and we reserve the right to amend prices otherwise stated. The total cost of your order is the price of the products plus delivery charges as quoted on the delivery page of the website and also on your order confirmation. The displayed price on the order confirmation is the amount in pounds sterling that you will pay.

Order Cancellation
You are entitled to cancel your order at any time within 14 days from date of delivery provided you or the recipient notify us by email info@stevalcandlecompany.co.uk or phone 01841 540850 within this period and the goods remain unused. You have a further 14 days from the date of cancellation to return the goods provided they are in unused condition. Should the complete ordered be returned, any outward shipping costs will be refunded.

We will refund the cost of outward delivery if all items that form part of an order are returned

You will be liable for any postage costs incurred as a result of returning an item to St Eval Candle Company. A refund can only be given provided for items returned and on inspection are in perfect condition. The return address is as follows:

St Eval Candle Company
Engollan, Cornwall, PL27 7UL

If you are cancelling an order please download our Cancellation for that can be posted or emailed to us.

Cancellation Form For St Eval Candle Company

Orders
Residents of countries other than United Kingdom, Channel Islands and Republic of Ireland who wish to order from St Eval Candle Company must contact us direct by e-mail info@stevalcandlecompany.co.uk or phone 01841 540870 for details of carriage charges.

Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve any disputes between us. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted. We have taken care to describe items as accurately as possible; however slight variations may occur due to the handmade nature of our candles.

For Terms & Conditions for Trade orders, please visit this web page: http://www.stevalcandlecompany.co.uk/pages/trade-terms-conditions/