Returning your order

We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Consumer Protection (Distance Selling) Regulations (2000) you may cancel your order at any time without reason within 7 working days of delivery.

You may cancel your order for any reason provided:
You or the recipient notifies us of your cancellation in writing/ e-mail to the address on our contact us page within seven working days of delivery.
The goods remain unused and component parts are unopened. You or the recipient retain and take reasonable care of the goods until returned.
You return packaged item(s) to Returns at St Eval Candle Company to the address on the contact us page.

Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to St Eval Candle Co and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us.